Do you ever have a missing item from your DoorDash order? You’re not alone! It seems to be fairly common occurrence for people ordering from DoorDash.
There could be many reasons why this happens; maybe the restaurant was busy, or the driver overlooked the item, or it was simply forgotten. Whatever the reason might be, it’s essential to know how to report the missing item to DoorDash.
The good news is that DoorDash has a straightforward process in place to help you with any missing items. You can easily report the missing item on the app, and DoorDash’s customer support team will work with you to resolve the issue.
Common Reasons for items being missed in DoorDash orders
There’s nothing more frustrating than eagerly waiting for your DoorDash order to arrive, only to discover that an essential item is missing. It’s not uncommon to experience this dilemma, and a variety of reasons could be to blame. Perhaps the restaurant forgot to include an item, or the driver overlooked it during the delivery process. Maybe the order wasn’t properly processed, or the item was out of stock.
Mistakes by Restaurant
You eagerly open the DoorDash bag, only to find that an item you didn’t order has been mistakenly included. Or, worse yet, the dish you’ve been craving is the wrong size or didn’t fulfill the special request that you made.
It’s a frustrating experience, but don’t worry – mistakes happen! With so many orders coming in at once, restaurants can sometimes overlook a detail or two. Just remember to reach out to DoorDash support so they can help make things right for you.
Delivered to Wrong Address
It’s not uncommon for some users to request that food be left outside, but this can lead to mix-ups where drivers unknowingly deliver to the wrong location.
To make matters worse, drivers may insist that they delivered it to the correct address, leaving you feeling frustrated and without your food.
When this happens, the delivery service will investigate and determine whether to issue a refund, but the fate of your missing meal lies in their hands.
Dasher Steal your Food
Have you ever ordered food through DoorDash and had suspicions that your delivery driver might have stolen a portion of your order?
While not a common occurrence, some DoorDash drivers have engaged in such inappropriate behavior, which can be frustrating for customers who are expecting a complete and undisturbed meal.
However, many restaurants have instituted safeguards to prevent tampering, such as sealing takeout bags with a stapler or DoorDash sticker.
If you notice that the seal has been broken, it is important to notify DoorDash immediately to ensure that your order is remade or refunded if necessary. While it may be difficult to prove that a driver has stolen from your order, customers can take comfort in knowing that DoorDash is committed to ensuring the safety and quality of their deliveries.
What to Do When Your Order is Missing Items
We’ve all been there: you’re excitedly waiting for your DoorDash order to arrive, only to discover that there are items missing from your delivery. Don’t panic!
The first thing you should do is contact DoorDash’s customer service right away. You can either call them at 855-973-1040 or file a report on the app or website. Describe the issue as clearly as possible, including what was missing from your order or what the problem was with an item that you did receive.
Once you’ve notified DoorDash, they will either redeliver your food, give you a refund, or provide store credit for the total of your order. Remember to be patient as customer support will respond to you within a couple of hours. Don’t let a missing item ruin your meal – take action and report it to DoorDash.
How To Report DoorDash Missing Items
When you order from DoorDash, you expect to receive everything you paid for. But what happens when something is missing? Don’t panic, reporting missing items is simple!
- First, go to the “Orders” section in the app and select the order in question.
- From there, tap “Help”
- Select either “Missing” or “incorrect items”.
- Mark the items that were not delivered and add any additional information in the “Details” section.
- Finally, hit “Submit”.
Remember, DoorDash strives for complete customer satisfaction, so don’t hesitate to let them know when something is wrong.
Does DoorDash Give Refunds for Missing Items?
If you’re missing an item from your DoorDash order, don’t fret! DoorDash has a process in place to quickly address missing items.
Within a few hours of reporting the issue, DoorDash will respond and the most likely outcome is that you’ll receive a refund for the missing item.
However, it’s important to note that a full refund is typically not offered unless there were other major issues with the order. Instead, DoorDash may offer a credit or refund for the specific item.
Unfortunately, they won’t be sending another driver to drop off the missing item. In this case, it may be best to create a new order, or if you forget an item, you can quickly add it shortly after placing your initial order.
Who Pays for DoorDash Refunds?
Luckily, DoorDash has got you covered. They collect payment from you on behalf of the restaurant, so they’re the ones responsible for refunding any missing items. Plus, they have a system in place to recoup that money from the restaurant. So sit back, relax, and enjoy your meal knowing that DoorDash has your back.
How Long Does DoorDash Refund Take?
The time it takes for the refund transaction to finalize may vary. On average, it takes around 5-7 days for the refund to show up on your credit card statement.
The good news is that DoorDash refunds the full or partial amount directly to the card you used to pay for the order, so you don’t have to worry about tracking down your money. Keep in mind that DoorDash’s refund policy may differ depending on your location or specific order.
What not to do when your order is missing items
Sometimes things don’t go as planned, and you may find yourself with a missing item or two. It can be frustrating, but it’s important to handle the situation calmly and constructively.
Don’t take Your Frustration out on Your Dasher
It’s important to remember that your delivery person, or Dasher, is not responsible for any mistakes. Most restaurants seal the items in a bag before handing them off, meaning that your Dasher has no way to check if everything is there.
Taking your frustration out on them will not solve the issue, and may even make the situation worse. Keep your cool and address the issue with the restaurant or delivery service. Remember, we’re all human, and mistakes happen.
Don’t contact your Dasher after the delivery is complete
Once the delivery is complete, it’s important to remember not to contact your Dasher directly. It may seem easier to reach out to them directly, but they can’t do much to help you once your order is delivered.
A missing item or a wrong order can be frustrating, but it’s best to contact DoorDash customer service to help resolve the issue. Plus, with the added measure of stapled or sealed bags, customers can feel reassured that their food is safe from tampering.
Contacting the restaurant about a missing item most likely won’t be helpful
Unfortunately, contacting the restaurant directly about a missing item most likely won’t be helpful if you ordered your food through DoorDash.
You see, DoorDash is the middle man in the transaction, and restaurants will always direct you back to them about problems with your order.
But don’t worry, DoorDash has your back. They will let the restaurant know there was an issue with the order, and they will issue you a refund for the missing item.
Things to Do To Avoid DoorDash Missing Items
It can be a frustrating experience to open up your DoorDash order and discover that an item is missing. Luckily, there are a few steps you can take to help prevent this from happening.
Double Check the Order
First, be sure to double check your order before submitting it to ensure that everything you want is included. You can also consider communicating directly with the restaurant to confirm the items and request they double check before handing the order off to the driver.
Additionally, review your DoorDash order after delivery and report any missing items as soon as possible.
Do Not Contact the Restaurant to Adjust the Order
When using DoorDash to order food from your favorite restaurant, it’s important to remember that you should not contact the restaurant directly to make changes to your order.
Once you’ve submitted your order through the app, it’s sent to the restaurant for preparation. If you need to make any adjustments, like adding an extra side or removing an ingredient due to an allergy, you should do so through the DoorDash app.
The process is simple, and you can easily make changes before the restaurant has completed your order. Just navigate to the Orders tab, select your current order, tap “Help,” and select “Make adjustments to this order.” By following these guidelines, you can ensure that your order is prepared accurately and efficiently.
Do Not Add Items to Order After Order has Been Picked Up
It’s important to remember that adding items to your order after your driver has already picked up the food is not possible. This means that you won’t be able to modify your order once it’s on its way to your doorstep.
However, if you need to add extra napkins or condiments, you may be able to contact your driver before they leave the restaurant. It’s always best to double-check your order before it’s picked up, but if changes are necessary, you can contact DoorDash as long as your order is not yet complete.
Does DoorDash Investigate Missing Items?
It’s disappointing when you receive a DoorDash order and realize that an item is missing. The good news is that DoorDash does investigate missing items and will issue a refund if necessary.
However, this process isn’t foolproof, and sometimes customers may try to cheat the system by falsely claiming something is missing. Repeat complaints from the same customer could raise a red flag for DoorDash scams, and they may terminate deliveries to that address.
Keep in mind that refunds are not guaranteed, and DoorDash has full discretion on whether or not to issue one. It’s important to remember that the refund system is in place to prevent abuse, so refunds are evaluated on a case-by-case basis.
Conclusion
It can be very frustrating when your DoorDash order arrives missing items, but with the right knowledge and precautions, you can ensure that this doesn’t happen to you.
Thankfully, DoorDash does provide refunds if any items are missing from your order so you are not out of pocket for anything. If you do experience an issue with a missing item, make sure to contact DoorDash instead of contacting the restaurant or your Dasher as this is more likely to result in a refund.
Remember to double-check the accuracy of your order before submitting it and also double-check your address before delivery so that your order is sent to the correct place.
