The food delivery industry has grown rapidly in recent years, with a number of companies entering the market to compete for a share of the expanding market.
As the food delivery services industry continues to grow, it can be hard to know which service is right for you. Two of the most well-known companies in this space are DoorDash and GrubHub. Both companies allow customers to order food from local restaurants and have it delivered to their doorsteps.
DoorDash was founded in 2013 by four Stanford students who wanted to make it easier for people to order food from their favorite restaurants. The company quickly grew in popularity, and today, DoorDash operates in over 4,000 cities across the United States, Canada, and Australia.
DoorDash offers a wide variety of features and services, including the ability to order food from local restaurants, schedule deliveries in advance, and track your order in real-time. The company also partners with major food chains such as KFC, McDonald’s, and Starbucks. DoorDash also offers a subscription service called DashPass, which provides free delivery on orders over a certain amount, as well as other perks such as reduced service fees.
GrubHub was founded in 2004, making it one of the oldest companies in the food delivery industry. The company initially focused on the Chicago market, but it has since expanded to cover over 3,000 cities across the United States.
GrubHub offers a similar set of features and services as DoorDash, including the ability to order food from local restaurants and track your order in real-time. The company also offers a subscription service called GrubHub+ which provides free delivery on orders over a certain amount, as well as discounts on certain restaurants.
Comparison of DoorDash and GrubHub
Selection & Availability
Both DoorDash and GrubHub offer a wide selection of restaurants in many different cities across the US, but there may be some differences between them depending on your location. If you live in a larger city like New York or Los Angeles, it’s likely that both DoorDash and GrubHub will have plenty of restaurants available in your area; however, if you live in a smaller town, your options may be more limited with just one service or the other having restaurants available for delivery.
However, DoorDash operates in more cities and has more partners restaurants than GrubHub.
The delivery fee can vary depending on a number of factors, such as the restaurant you’re ordering from, the time of day, and the delivery location. However, in general, the delivery fee ranges anywhere from $0 to $5.99.
In some cases, there may be an additional service fee charged by the restaurant. For example, if you’re ordering from a popular restaurant that tends to be busy, they may charge an additional service fee to help cover the cost of DoorDash’s services. However, this fee is typically no more than $3.
It’s worth noting that there may be other additional fees that apply such as peak hour fee or distance fee. However, these fees are clearly stated at the time of ordering and before making the payment.
Customers who sign up for DoorDash’s subscription service, DashPass, can enjoy reduced delivery fees and other perks such as free delivery on orders over a certain amount.
The delivery fee varies from restaurant to restaurant, but generally tends to be a bit cheaper than DoorDash’s.
GrubHub’s delivery fee can be broken down into two main components: a base delivery fee and a variable delivery fee. The base delivery fee is a flat charge that is applied to every order, regardless of the size or complexity of the order. The variable delivery fee is a charge that fluctuates based on the factors such as distance, time of day, and the size and complexity of the order.
The base delivery fee is usually around $3-5 and the variable delivery fee is usually around $1-2 and can be higher depending on several factors.
Customers who sign up for GrubHub’s subscription service, GrubHub+, can enjoy free delivery on all orders, which means no delivery fee.
Delivery fee is separate from the service fee which is a percentage of the order subtotal that GrubHub charges. Service fees typically range from 10-15% of the order subtotal.
The user interface and user experience of the two companies also differs. DoorDash has a more modern and visually pleasing interface, while GrubHub has a more simple and easy to use interface.
Customer Service & Support
When it comes to customer service and support, both DoorDash and GrubHub offer helpful FAQs as well as phone numbers and emails that you can use to contact them directly with any questions or issues that you may have. Both services also have highly rated customer support teams who are available 24/7 should you need assistance with anything related to their services.
Overall, both DoorDash and GrubHub are great options for food delivery services — it really just depends on what type of restaurant selection is available in your area as well as how much you’re willing to spend on delivery fees. Be sure to do some research into each service before making your decision so that you can make an informed decision about which one is best suited for all your food delivery needs!