Do you ever find yourself in a situation when your Grubhub driver says they’re “on their way” but never arrives? We’ve all been there and it can be incredibly frustrating. Not only do you lose the delicious meal that’s on its way, but it can also cost you precious time too.
So, how to deal with a Grubhub driver who isn’t moving – from pre-ordering strategies to ways to pursue compensation for late or missing orders. Be sure to read this article if you want to get your food fast and know what steps are available for redress should something go wrong during delivery!
How Long Do Grubhub Orders Take?
Most people expect to get their Grubhub orders delivered quickly, but it isn’t always that simple.
A busy restaurant at dinner time could delay your driver since they have to wait in line among other orders.
Distance is also a factor because the driver may be coming from far away from the restaurant you chose, adding minutes, if not hours, to their travel time.
Ultimately, there are plenty of reasons why ordering food using Grubhub might take longer than anticipated and it’s important to keep those possibilities in mind when planning for meals.
Why is Your Grubhub Driver Not Moving?
It can be very frustrating if you are watching the map, excited to get your Grubhub delivery, and notice that your driver isn’t moving. There are many factors could delay your driver:
App Glitch
Even with the advances in technology and all the features of a smartphone, these devices are sadly not free from issues. One common issue is an app malfunctioning or freezing.
If this ever happens to you, it could be caused by a few different factors. It could be an issue with the phone itself due to an old OS update or a weak battery, or there could be problems with your service provider that hinder normal operation.
There are some troubleshooting steps you can take yourself before contacting customer service. Most often, simply turning off the power and then restarting it will do the trick and restore normal functions.
Delay in Receiving Order and Stacked Order
Grubhub sometimes experiences delays in orders due to drivers turning down an order for various reasons. This can result in a customer waiting longer than anticipated for their food.
Additionally, orders that have multiple items for different customers are usually ‘stacked’ meaning the driver will pick up all the items at once so they are ready as soon as the driver arrives.
Unfortunately, some restaurants take longer than others to prepare an order and this can delay the entire delivery process.
When this occurs, customers will often see their driver staying in one spot while they wait for all of the different orders to be prepared before they are able to deliver them.
Heavy Traffic
No one likes to get stuck in traffic. Unfortunately, it’s an unavoidable part of life and can add even more stress when trying to get to a restaurant reservation on-time.
Heavy traffic can be caused by a number of issues like an accident on the highway or road construction crews trying to improve things.
To increase your chances of being on time, invest in a traffic app that updates you with information while on the road. That way, you can be prepared for any delays and make adjustments accordingly so you can arrive at the restaurant with no worries!
Bad Weather
Bad weather can pose a huge hazard to anybody behind the wheel of a vehicle. For that reason, all drivers should take extra caution when storms roll in.
Drivers hired through ride-hailing companies like Uber and Lyft are particularly aware of this risk when there is poor weather outside, as their number one priority is always the safety of their passengers.
In the case of inclement weather, your driver will adjust the route or the speed at which they drive to ensure the safest driving practices are followed.
While often times this may cause them to be a bit later than expected, you can be confident in knowing that your driver will not put anyone’s safety at risk by attempting to reach your destination during bad weather.
Working for Multi Food Delivery Services
Working for multiple delivery apps offers drivers a unique way to earn additional income. Taking orders from Grubhub, DoorDash or Uber Eats creates advantages and challenges. The main advantage is of course the flexibility of accepting more orders from different apps and potentially earning more income.
Challenges arrive with long wait times if restaurants are overbooked, delaying your progress to complete other orders. With some tips and patience, drivers can customize this experience into something beneficial for everyone involved — the customer receives their order on time and the driver earns extra cash per trip.
Vehicle problems
Vehicle breakdown during transport can be incredibly disruptive and costly. Not only would it lead to delays, it can also cause a halt in delivery times, further affecting customer satisfaction and profits.
If an item has been damaged due to the breakdown, then it could require additional time and costs to replace the item if an inventory isn’t available.
What to Do When a Grubhub Driver Doesn’t Deliver?
If a Grubhub driver doesn’t seem to be heading your way or is taking a long time to deliver your food, there are a few things you can do to try and get more information.
Check Grubhub Apps Status
It is possible that your phone’s GPS is experiencing problems.
You can check the status of your order for updates, such as when it is prepared and when it has been collected.
Contact the Restaurant
Calling the restaurant is a great way to figure out if your order has been picked up. This can save a lot of time and stress, plus you get to talk to an actual person who can answer all your questions.
Just make sure you tell them right away that you ordered through Grubhub, then they’ll be able to give you an update on the status of your food.
Contact the Driver
If you’re in a pinch for your food delivery, consider contacting the driver on your Grubhub app. This helpful feature allows you to send an inquiry using a text message, with the hope of finding out what could be causing the delay.
Since most drivers are not driving when they receive this text message, they typically respond quickly and inform you of their current situation. Knowing exactly where your food is can provide much needed reassurance that it is on its way soon.
Contact Grubhub
Connecting with Grubhub directly is a great way to ensure you get your food in the fastest and most reliable way possible. Calling helps Grubhub see if your delivery is still on its way or if it has already been picked up, as well as where the driver might be. This provides an essential level of transparency into the status or whereabouts of your order.
If, by chance, they can’t see everything right away, Grubhub can still help out and make sure you get your food anyway. Whether they call the driver themselves or have them reordered and take on by another driver, rest assured that things will probably be alright.
How Does Grubhub Assign Orders to Drivers?
Grubhub strives to ensure customers receive their orders on time, every time. To make this happen, they use an automated approach when assigning orders to drivers.
When the restaurant has accepted your order, Grubhub will identify drivers who are located nearby and logged into the system. The driver then has the option to accept the order and can be provided turn-by-turn directions to the pickup location.
However, for those times when something unexpected arises, Grubhub maintains a dedicated team of customer service professionals that is readily available to assist their drivers and deliver satisfying outcomes for customers.
Conclusion
When it comes to Grubhub orders, there’s no definite answer to the question “how long does it take?” as it depends on multiple factors.
Furthermore, if a driver is not moving when you expect them to be, there can be several reasons such as an app glitch, delay in receiving the order, heavy traffic or bad weather, working for multiple food delivery services, or vehicle problems. One should reach out to the restaurant, driver or even Grubhub support if they face any such issues.
All in all, despite certain hiccups here and there while using this service – Grubhub has been evolving constantly with their deliveries providing more efficient solutions than ever before!
