DoorDash is an excellent food delivery service for users who love to eat. However, like any other services, you may find something that you don’t want to order from the app at a given moment. In such situations, you can simply cancel DoorDash order and get back to your normal routine.
Before proceeding ahead with the article, we would like to inform our readers that the tips mentioned here are not limited to DoorDash but will be applicable on any other third-party food ordering apps as well. Even if this article primarily focuses on how to cancel a DoorDash order after accepting it, the readers can go through the entire article and implement these tips in any other food ordering apps they use.
Why Should You Cancel Your DoorDash Order?
If you have an urgent work and you cannot wait for your food to arrive, you can always cancel the DoorDash order and get back to your normal routine.
Maybe you realize you won’t be home in time to eat the food, or maybe you just don’t want it anymore. Maybe you realized that you don’t actually need the food, or maybe the restaurant is taking too long to prepare your order. Whatever the reason, cancelling your order is easy to do.
If you need to cancel your DoorDash order, you can do so through the DoorDash app or website. When cancelling an order, you will need to provide a reason for why you are cancelling. The most common reasons for cancelling an order are listed below:
- I no longer need the items that I ordered
- I am no longer in the delivery area
- I do not have the correct delivery address
- The restaurant is closed
- I cannot contact the restaurant
Can You Cancel a DoorDash Order after Accepting?
There are certain scenarios where you can cancel a DoorDash order after accepting it. If you have ordered from an in-network restaurant, you can cancel your DoorDash order after accepting it. The users can cancel their DoorDash order if they are experiencing service issues.
If the restaurant you have ordered from is not in the network of DoorDash and you have changed your mind, you can cancel your DoorDash order after accepting it.
If the restaurant you have ordered from is outside the network of DoorDash and the food item has not arrived at your doorstep, you can cancel your DoorDash order after accepting it. Once the food item is out of the restaurant and on its way to your doorstep, you can’t cancel the order.
How to Cancel DoorDash Order after Accepting?
By using app
If you need to cancel an order after you have already accepted it, please follow these steps:
- Tap the three lines in the top left corner of the app
- Scroll down and tap “Your Orders”
- Find the order you need to cancel and click “Help” in the top right-hand corner
- Click “Cancel Order” button in the Order Details section
- A pop-up will appear asking you to confirm your cancellation – tap “Yes, Cancel Order”
- You will then see a message that says “Your order has been successfully canceled”
By using the website
If you need to cancel an order after you have accepted it, you can do so through the DoorDash website. Here’s how:
- Log in to your account and go to the Dashboard.
- Find the order you want to cancel and click on it.
- Then, click “Help” in the top right-hand corner
- Click “Cancel Order” button in the Order Details section.
- A pop-up will appear asking you to confirm the cancellation. Click “Yes, Cancel Order” to confirm.
When Can’t you Cancel an Order?
If you placed an order with a restaurant that is now closed, you will not be able to cancel your order.
If you placed an order and it is in the process of being delivered, you cannot cancel the order.
If an order has already been delivered, it can’t be canceled.
If I cancel my DoorDash order do I get my money back
If you cancel your DoorDash order before the restaurant has started preparing your food, you will automatically receive a full refund.
If you cancel the order before the restaurant not confirm order but a dasher has been assigned, you will get partial refund. Or if you cancel the order after the restaurant confirm order but a dasher has not been assigned, you will get partial refund.
If you cancel your DoorDash order after the restaurant has started preparing your food and a dasher has been assigned, you may not be eligible for a refund.
How long before DoorDash cancels order
No one likes waiting around for food, especially when it’s been ordered and paid for. DoorDash understands this frustration, which is why the company has a policy in place for canceling orders that haven’t been picked up after a certain amount of time.
After 30 minutes, if a Dasher hasn’t arrived to retrieve your food, DoorDash will cancel the order and notify you through the app. But don’t worry, you’re not entirely out of luck. You’ll still have the option to either pick up the order yourself or cancel it altogether. It’s a fair system that helps ensure customers aren’t left hangry for too long.
We hope that our readers will find this article helpful and please let us know in the comments section below if you have any questions related to the article. We will be more than happy to help you out. Moreover, the readers should keep in mind that the tips mentioned here are not limited to DoorDash but will be applicable on any other third-party food ordering apps as well.