How to Complete a Delivery if the Customer is Unavailable on DoorDash

DoorDash is a brilliant platform that connects customers with their favorite local restaurants. On the driver side, you can work as a contracted delivery driver for different establishments or use the app as an independent contractor to find your own deliveries and earn money.

As a contracted delivery driver, you get assigned orders from partnering restaurants and need to complete them in the fastest way to increase your earnings. That being said, things don’t always go according to plan.

There will be times when the customer isn’t available at the time of delivery, either because they are not at home or have some other valid reason why they cannot receive the food via this particular third-party service. In this blog post, we will show you some tips on how to complete a delivery if the customer is not available on DoorDash.

Tips to Complete a Delivery If the Customer is Not Available on DoorDash

Before we get into details on how to complete a delivery if the customer is not available on DoorDash, let’s make sure you are aware of some important tips.

First and foremost, double check the order to make sure you have the correct address, contact information, and order details. If the customer is present but can’t receive the order, here are some things you can try:

Try knocking on the door. If nobody answers, try calling the customer or knock louder. You can also try texting them and see if they respond.
Ask the customer if they can receive the food via a different delivery service or at a different location. If they have another person they can ask to receive the food, it’s best to do so.

You can also try waiting and see if the customer comes outside.

Confirming the Order Time and Location

This is the first thing you should do when trying to complete a delivery if the customer is not available on DoorDash. You should double check the order details and ask the customer for a confirmation if you have any doubts. If the customer is present and can’t receive the order, you should ask them why. If the customer claims they cannot receive the order at the time you were supposed to deliver it, you should ask them if there is another time when it would be more convenient for them to receive the delivery. You can also ask them if they would prefer to receive the order via a different delivery platform, like UberEats. If the customer doesn’t respond, you should try to contact the restaurant manager or the person who placed the order. If they don’t help you out, contact DoorDash support and they will take care of it.

Get Fresh Route and Re-Confirm the Order

If nothing else works, you should try getting a fresh route and re-confirming the order. If the customer lives in a remote area where getting a fresh route is almost impossible, you should try to find another address from the same route where you can complete the delivery. If you find an address, try reaching out to the customer and ask them if they would like you to complete the delivery there. If the customer does, try re-confirming the order details. If the customer doesn’t respond, try contacting the restaurant manager or the person who placed the order. If they don’t help you out, contact DoorDash support and they will take care of it.

Check if you can leave the food with a neighbor

There might be rare cases when the customer is actually not available but you can leave the food with a neighbor. If the customer doesn’t have someone that can receive the food, try asking their neighbors if they would be willing to accept the food. If they agree, complete the delivery and leave the food with the neighbor. If you don’t know any of the neighbors or they don’t know the customer, be sure to let them know the food is for a specific person and try to leave the food with the person who opened the door. If there isn’t anyone who can receive the food, try finding another address from the same route where you can complete the delivery. If you find an address, try reaching out to the customer and ask them if they would like you to complete the delivery there. If the customer does, try re-confirming the order details. If the customer doesn’t respond, try contacting the restaurant manager or the person who placed the order. If they don’t help you out, contact DoorDash support and they will take care of it.

You can request to reschedule the delivery

If nothing else works, you can request to reschedule the delivery. If the customer is unavailable at the time you were supposed to complete the order, try requesting to reschedule the delivery. If the customer doesn’t respond, try contacting the restaurant manager or the person who placed the order. If they don’t help you out, contact DoorDash support and they will take care of it.

Conclusion

There will be times when a customer is not available on DoorDash, either because they are not at home or have some other valid reason why they cannot receive the food. In this scenario, you should try to complete the delivery by following some of our tips. If nothing else works, try requesting to reschedule the delivery. We hope you enjoyed this blog post.