Have you ever had a less-than-ideal experience with the food delivery service GrubHub? As convenient and helpful as they can be, sometimes things don’t quite go according to plan.
Whether your order wasn’t delivered on time, was incomplete, or never arrived at all – it’s important to know how to file a complaint with GrubHub in order to get proper restitution for such issues.
In this article I’ll discuss why filing complaints is necessary, what documentation you need before reaching out to them, and provide concrete steps that you should follow when submitting your claims.
Common Grubhub Issues
Are you a regular Grubhub user and feeling frustrated with the app lately? You’re not alone. Many other users are facing similar issues, making the satisfaction rating of the delivery service dip to 2.8 out of 5 stars on Trustpilot.com.
If you’re experiencing problems with Grubhub, don’t worry. We’re here to help. We’ve compiled a list of common Grubhub issues and provided quick and easy solutions to fix them.
Wrong Order or Order Never Came
It’s an unfortunate feeling when you’re eagerly waiting for your food delivery from Grubhub, only to receive a wrong order or worse, no order at all. Despite it being a rare occurrence, it can happen during the busiest weekends when everyone is ordering in.
Luckily, tracking your Grubhub order is a breeze and can easily be done through the app or website. But what do you do when your order never arrives?
- Confirm the delivery address was correct in your order.
- Reach out to Grubhub’s customer care for assistance.
Rest assured that Grubhub will work to rectify the situation and refund your order if necessary. Don’t let a mistake ruin your meal, take action to get what you rightfully ordered.
Missing Items
Have you ever opened your Grubhub delivery to find that an item you ordered is missing? It can be frustrating to deal with, especially since contacting customer service means long wait times for a solution that may not be satisfactory.
In situations where the missing item is food, it may be more efficient to reach out to the restaurant directly. Chances are, the mistake occurred on their end and they may be able to fix the problem themselves.
Late Delivery
If you happen to get a late delivery from Grubhub, don’t worry, you may qualify for some perks on your next order. However, keep in mind that there are some conditions to follow to get a delayed delivery refund. If the order was placed for pick up or as a group order, it is excluded from the on-time guarantee.
Also, you can only complain about orders placed within the last 7 days. According to Grubhub’s terms of use, payments made are final and non-refundable, but Grubhub may offer credits or refunds on a case-by-case basis.
So, next time you receive a late delivery from Grubhub, remember these conditions and don’t hesitate to contact them to see if you qualify for any perks.
Unauthorized Credit Card Charges
Unauthorized credit card charges can be a frustrating and alarming experience for customers. In some cases, such as with the monthly Grubhub+ paid trial, customers may not have authorized the continuation of the trial into a paid phase and end up with unauthorized charges on their card.
If this happens to you, it’s important to contact Grubhub representatives to explain the situation. They should refund the last subscription, but it’s also advised to speak with your bank to refund the rest of the unauthorized charges.
If you notice a charge on your credit card statement from Grubhub that you don’t recognize, it could be a fraudulent charge. In that case, it’s recommended to call customer service to sort it out, as it could be a situation where someone you know has your login information.
Filing A Grubhub Complaint
If you ever find yourself in a situation where you need to file a complaint with Grubhub, don’t worry. The process is simple and straightforward. You just need to contact a customer service representative either through a phone call or through their convenient live chat. This way, you can resolve the issue as quickly and efficiently as possible.
No one wants to deal with frustrating wait times or unhelpful representatives, so rest assured that Grubhub is committed to ensuring customer satisfaction.
So, the next time you encounter an issue with your order, don’t hesitate to reach out and file a complaint – your feedback is valuable and can help improve Grubhub’s overall service.
Via Phone
If you’ve had a bad experience with Grubhub, don’t worry – help is just a phone call away. Unlike other food delivery services that can make it difficult to get in touch with customer support, Grubhub provides a clear and direct way for you to complain and get a refund.
Simply dial 1 (877) 585-7878, and you’ll be connected with a live representative who can assist you 24/7. Don’t forget to have your order number on hand to speed up the process. With Grubhub, you can rest assured that your concerns will be heard and addressed in a timely manner.
Via GrubHub website
While the order process is generally seamless, there may be times when you encounter an issue with your order. Thankfully, Grubhub offers live chat support on their website, allowing you to get in touch with a customer service representative without having to wait on hold for an extended period of time. This feature can save you time and frustration, ultimately ensuring that your dining experience is a satisfying one.
Through Social Media
Are you in need of some support from Grubhub? Look no further than their Twitter account! With @Grubhub_Care, you have access to a direct line of communication with the company’s support team.
Not only can you share your issue with a wider audience, but you are more likely to receive a speedy response.
Plus, if you prefer to keep things more private, you can also send a direct message. Simply select the envelope icon and provide more details about your complaint and orders. Grubhub customer service is just a tweet away.
What Happens After A Complaint
After a conversation with a customer service representative, you can expect to receive an email from the company outlining the steps that will be taken to rectify your complaint. If a refund was agreed upon, it should be in your account within three to five business days.
While Grubhub has a good reputation for customer service, there have been reports of them being slow to follow through on their promises. In such cases, it’s important to reach out to customer service for follow up. Despite any hiccups, Grubhub strives to provide the best possible experiences for their customers.
Can you get Refunds
It is possible to receive a refund from Grubhub in certain situations.
According to their Terms of Use, they do offer refunds, but their policy is not straightforward. If an order goes wrong, whether it’s because of delivery or the ordering process, Grubhub will refund the order, but it’s up to them to determine fault.
Unfortunately, there’s no information available online about how they determine fault or their parameters. This opens the door for customers to potentially get burned.
Additionally, Grubhub is known for offering alternative refund options that are not in the form of cash. While it’s good to know that refunds are technically possible through Grubhub, it’s important to understand the nuances of their policy.
FAQs about Grubhub
How to File A Complaint With BBB
If you have encountered a problem with your Grubhub order and were unable to find a solution through the app’s support system, the Better Business Bureau (BBB) is there to help.
Filing a complaint with the BBB is a straightforward process that involves visiting the Grubhub business page on their website and clicking on the “File a Complaint” link.
You will then be given three options, including filing a complaint, review, or scam report.
If you are seeking a refund, it is recommended that you select the “File a Complaint” option. With just a few simple steps, you can voice your concerns and hopefully find a resolution to your issue.
Does Grubhub have Support Email
Looking to get in touch with Grubhub customer support via email? You may be out of luck. Despite the importance of quick and responsive support, Grubhub currently does not offer customer service via email.
While there are other options available for reaching out to the company, such as through their website or social media channels, it may be frustrating for some customers who prefer the convenience and ease of communicating through email. With that said, there are still plenty of ways to get the help you need from Grubhub’s support team, whether you have questions about an order, a specific restaurant, or something else entirely.
Conclusion
All in all, when it comes to filing a GrubHub complaint it’s important to remember that for any of the common Grubhub issues, help is available. Whether an order didn’t arrive, arrived late and incomplete or an unauthorized credit card charge has been made, GrubHub can be contacted via phone, the website or through social media.
From there an assessment can be made and with any luck appropriate compensation shall be provided. There are no guarantees of course – the longer one waits to file their grievance the more difficult the process may become – but ultimately with a bit of advocacy in these instances one will often find that success is achievable.
So, if ever you have reason to take issue with a GrubHub service then don’t hesitate to get in touch as soon as possible and have your voice heard!
