How to Get a Grubhub Refund

How to Get a Grubhub Refund

GrubHub, an increasingly popular food delivery service, has recently revamped its refund policy to enhance user experience and ensure customer satisfaction. They strive to address any issues that may arise, including refunding customers for problematic orders.

Nobody deserves the disappointment of having their GrubHub order arrive incomplete or incorrect; not only does it take extra time to get your food corrected, but you miss out on that much-needed break from the kitchen.

Luckily, if something goes wrong with your order, there is a way for you to quickly receive a refund through GrubHub’s workflow!

To get a GrubHub refund, simply call their customer service line at 1 (877) 585-7878 and provide details about your order. Refunds are granted on a case-by-case basis, and if approved, customers can expect to receive their money back within five business days.

Grubhub Refund Policy

Navigating the Grubhub refund policy can often be a daunting task. In general, customers are able to secure a full refund in the case of an incorrect address or unsatisfactory food quality, however, if the order is canceled by the restaurant, this is usually the only time that Grubhub provides a full refund.

All in all, it can be quite difficult to get your money back from Grubhub, even when you know exactly what their policies and procedures are.

GrubHub’s Terms of Service explicitly state that payments made for orders are generally considered final and non-refundable. However, GrubHub reserves the right to issue credits or refunds at its sole discretion on a case-by-case basis, such as when an error occurs with an order or when incorrect charges are applied.

For incorrect orders, late orders, or missing orders, customers can expect only partial refunds – often not even for the delivery fee – and these refunds are not guaranteed.

In case you cancel an order once a Grubhub driver has already been assigned, only the cost of the food will be refunded, while the delivery fee will not be reimbursed.

Additionally, if the restaurant experiences delays in preparing your meal, obtaining a refund is unlikely, unless you manage to successfully persuade Grubhub otherwise.

Can you Get Refund on Grubhub?

It’s understandable if you’re worried about not getting your money back when ordering from GrubHub. However, it’s reassuring to know that the company offers a generous refund policy that can help set your mind at ease. If experiencing issues with with your order, customers can make use of the GrubHub’s customer service team, which is available 24/7 to assist with any inquiries they may have.

Through them, you can arrange a full or partial refund depending on the situation and the severity of it. So the next time you order through GrubHub, be rest assured that should anything go wrong, the team has got you covered!

Common Reasons for a GrubHub Refund

Despite the convenience and reliability of food delivery services like GrubHub, there are nearly always situations where you’d want to request a refund.

Whether your order never got delivered due to an incorrect address or it arrived spoiled, GrubHub offers refunds as solutions for unsatisfactory orders.

Additionally, if you realize after ordering that you no longer need the food items you purchased, most providers like GrubHub are willing to cancel through their service and issue refunds accordingly.

Mostly, these types of refunds come from unexpected changes in circumstances throughout the entirety of the order process.

Missing food items

Missing food items can be incredibly frustrating and it’s certainly reasonable to expect the food you paid for to arrive as expected.

Fortunately, GrubHub provides a way for customers to receive their deserved refunds for missing food items. Refunds may be issued in full or on a per-item basis depending on the number of meals not received in an order.

Wrong address

If your Grubhub order is delivered to the wrong address, there are various options to report the issue.

To begin with, you should communicate directly with your delivery driver and explain that you did not get your order. The driver might have simply made a mistake and will be more than willing to bring your package to its intended destination.

However, if he has already gone and cannot be contacted, then you must inform Grubhub about the wrong address as soon as possible. The Grubhub will then work out an appropriate solution for you; whether it is sending a new order or issuing you a refund.

Canceled orders

If a restaurant cancels the order, Grubhub will fully refund the customer’s payment. However, if there is bad weather, or if a delivery driver cancels after accepting the delivery, a full refund may not be possible.

In such cases, Grubhub will attempt to find another driver in order to complete the delivery, but this means additional wait time for customers. As such, customers should always make sure they evaluate their situation before cancelling an order as doing so could affect the overall quality of their experience.

Food was spoiled

Unfortunately, not all GrubHub orders turn out perfect. If you have the misfortune to be delivered spoiled food, it is important to react swiftly and thoughtfully.

Start by making contact with the GrubHub customer support team who will ensure that your concerns are addressed – whether that’s a refund, a complimentary meal in its correct order.

Then, depending on the restaurant policy and customer service support, you might want to consider alerting the restaurant so that they can take swift action and hopefully prevent this from ever happening again in the future. How you handle a bad GrubHub experience has the power to affect not only yourself, but countless future customers too.

How to Get a Grubhub Refund

Getting a refund from GrubHub is quite simple if your order has not already been picked up or delivered. You can either call the customer service line and report the problem and you should expect to immediately receive a refund or try calling after cancelling the order within the app.

  • To do this, navigate your orders and select the one you wish to get a refund for.
  • The order details will appear, allowing you to select ‘cancel’ and explain why you would like a refund from them.
  • It’s important to note that calling the customer service line is likely your most straightforward option as it provides swift reassurance you’ll receive your refund promptly.

Types of GrubHub Refunds

With GrubHub, customers have access to a variety of menu items and perks with their membership. Refunds are made to the credit card or PayPal account used to make the purchase which is generally quickly processed.

As a GrubHub Plus Member, there are certain types of refunds that will be credited with additional value when returned. Items such as missing/damaged food items, incorrect items sent as well as ordering issues (with orders placed through GrubHub) can accompany refunds with free delivery tokens in addition to being credited back the cost amount. All refunds are subject to review by the GrubHub Support Team before the funds are released and may take up to seven business days for processing .

Refunds on Normal Orders

Refunds on normal orders typically take up to five business days before they appear in the customer’s account and in some special cases they can take as little as a few hours.

However, instead of reflecting new transactions, those refunds may simply appear as adjustments made to the original purchase. Depending on your bank, this adjustment period may extend beyond five business days so make sure you contact them if you don’t see the money added back into your account after that time frame.

Refunds on GrubHub Plus

GrubHub Plus members receive refunds just like their counterparts who have standard orders. It is important to note that some of these refunds may process quite quickly within a few minutes or hours. However, you should also be prepared to wait up to five business days for the refund to appear.

Knowing this in advance will help manage expectations and save any potential disappointment should it take longer than expected. So whether you are a standard member or taking advantage of the benefits of GrubHub Plus, you can rest assured that your refund request can be processed depending on the speed specific to your order’s circumstances.

How long does a refund take for Grubhub?

It is relatively easy to have your order refunded on GrubHub, but the wait time for when you receive it can be a bit longer than most customers would like.

Usually, once you have submitted a request it will take about five business days before the money is available to you. It should be noted that this timeline could change depending on your financial institution and their protocols regarding issuing refunds.

Fortunately, there is always confirmation email sent by GrubHub after the refund is initiated which many customers find reassuring that their money is on its way. Even though they cannot guarantee an exact timeframe on when the refund will arrive, five days is typically when customers begin to see it in their accounts.


GrubHub offers many different types of refunds when customers are dissatisfied with their orders. Depending on the reason for the refund, a customer can receive a full or partial refund.

The process for getting a Grubhub refund is relatively straightforward and customers should typically be able to get their money in no more than five days.

To make sure that you are always happy with your GrubHub order it’s important to keep an eye out for any issues throughout the ordering process such as incorrect addresses or missing ingredients. By doing so, you’ll guarantee that you get your desired menu items delivered quickly and hassle-free every time!

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