There are few things in life more disappointing than being left hungry after a night out. Luckily, services like Deliveroo have made getting food from your local takeaway much easier. If you’re anything like us, though, you won’t always get the service exactly how you want it.
When that happens, you might need to get a refund from Deliveroo. Thankfully, it’s pretty simple to do so. Here is everything you need to know about getting a refund from Deliveroo and other similar food delivery services.
Can You Get Refund on Deliveroo
Deliveroo is not a restaurant, but an app that brings you food from restaurants. For this reason, its refund policy is a bit different. When you make a purchase with a restaurant, you have the right to a refund if:
- The food item you purchased is not available
- The items were cold or damaged
- The order was extremely late, or
- The food item you purchased is not what you expected, meaning it has different ingredients or isn’t the same price as advertised.
The refund will be given by either the customer or Deliveroo, depending on what went wrong.
How to get a refund from Deliveroo
If you’re not happy with your order, you can contact Deliveroo customer service to request a refund. You can do this through the Deliveroo app or website.
- Log into your account on the Deliveroo website or app.
- Find the order in question and select “Contact Customer Service”
- Explain why you are not happy with your order and request a refund
- Deliveroo will review your request and may offer a refund if they deem it appropriate.
Please note that refunds can take up to 14 working days to process.
How Long Does Deliveroo Refunds Take
If you’ve had a bad experience with your Deliveroo order – whether it’s late, cold, or not as advertised – you may be entitled to a refund. Deliveroo offers a refunds policy to cover these eventualities, and it’s relatively straightforward to claim your money back.
How long this takes depends on the payment method you used. If you paid by card, the refund should appear on your statement within 72 hours. If you paid by cash, you will need to provide your bank details so that Deliveroo can process the refund directly into your account. This usually takes 5-7 working days.
So if you’re waiting on a refund from Deliveroo, the best thing to do is to check your account and payment method to see what the estimated timeframe is. If you don’t receive your refund within the expected timeframe, contact Deliveroo customer service again. They will be able to investigate the issue and, if necessary, issue a manual refund.
What happens if my order is late?
If your food has not arrived in 30 minutes after you placed it, you can open a complaint. If the food is more than 30 minutes late and you did not receive a message from Deliveroo, contact the restaurant and request a refund. If the food arrives too late and you want a refund, file a complaint. You can request a refund for the food, or you can request a refund and a refund for the delivery. The food must be warm, unopened, and have the correct items. Then you should contact Deliveroo and let them know that you would like a refund, as well as why.
What happens if I didn’t get what I ordered?
If you ordered the wrong item and didn’t get what you ordered, you must send a complaint and ask for a refund. If you ordered the right item, but it was incorrect in some way, you must also file a complaint and request a refund.
What happens if my order was cold and/or damaged?
If your food arrives cold, damaged or not as expected, you must file a complaint and request a refund.
If the food is damaged, you must send it back to the restaurant. Then file a complaint with Deliveroo and request a refund.
What happens if an item is missing from my delivery?
If you received your delivery and discover that something is missing, you must file a complaint and request a refund.
If you ordered an extra item and it’s missing, you must file a complaint and request a refund.
When you might not get a refund from Deliveroo.
Deliveroo has a strict refund policy and will usually give you a refund if you have a valid complaint. However, they have the sole discretion to deny your refund request. If you have been denied a refund, try again, as there could be any number of reasons why your complaint was not accepted. Here are some possible reasons why you might not get a refund from Deliveroo, even if you have a legitimate complaint.
- The restaurant is not responsible – If the restaurant is not responsible for the problem (for example, if the food came from a different restaurant or was the wrong item), Deliveroo will not give you a refund.
- You waited too long – Deliveroo has a strict time frame for complaints. If you waited too long, you will get no refund.
- You ordered the wrong thing – If you ordered the wrong thing and then complained about it, you will not get a refund.
Bottom line
Deliveroo is a great app for getting take-out from your favourite restaurants in a quick and easy way. And if anything goes wrong, there’s a good chance that you’ll get a refund. However, you must be aware of the process, and know what to do if there is a problem with your order.
