You’ve signed up, uploaded your details and proof of business, uploaded your profile picture and even added a few personal preferences. You’re all set to become a successful DoorDash driver and start earning some cash by delivering food from local restaurants to hungry customers.
However, even though you’ve signed up for the job and uploaded everything the app requires, you may soon hit a roadblock with getting started. There are various bugs that can get in the way of logging on or being paid for completed orders as an independent contractor. That’s why we have compiled this helpful article on things you can do if your payment is missing or incorrect on the DoorDash app.
Check the dates and times of your orders
Sometimes, the reason you’re having issues with your payment is because you’re logging into the wrong account. It’s important that you check the dates and times of the orders you’ve accepted and make sure they match up to the account you’re logging into.
If the dates and times don’t match up between the account and the orders you’re trying to log into, it may be that you’re logging into the wrong account.
If you’re not sure which account is the one you’re logging into, you can check your log-in details on the DoorDash website and make sure that the account you’re logging into is the correct one.
Confirm that you’re using the correct email address
There’s also a chance that you’re having trouble because you’re using the wrong email address. As part of the sign-up process, you need to enter your email address so that DoorDash can send you notifications and payment information.
If you logged in and accepted orders with the correct email address, but now you’re having issues logging in or receiving payment, it’s possible that you’ve changed email addresses since signing up with DoorDash.
If that’s the case, you may need to update your email address on the app so that you can start receiving notifications and payment information.
Check to see if there is a delay in receiving your pay
Another reason you may not be receiving your pay is because there is a delay in the payment process. This can happen if there appear to be fraudulent activity on your account, or if there are too many drivers in your area.
If you’re waiting for your first payment to come through, but it still hasn’t arrived after a few days, it’s best to contact DoorDash to see what the issue is. You can do this through their online support center or by calling their general helpline.
If you’re waiting for your second pay period, it’s best to check in with DoorDash around a week before it’s due. This will give DoorDash plenty of time to process your payment and let you know when you can expect it to arrive.
Confirm that you’ve met all the requirements for becoming a driver
One thing to keep in mind is that you’ll have to wait a certain amount of time after signing up to be a DoorDash driver before you can actually begin accepting orders. You’ll have to wait either 10 or 14 days (depending on your state) before you can begin accepting orders. This is because, as an independent contractor, you’re responsible for paying taxes on the earnings you make working for DoorDash. As such, DoorDash needs to make sure that you’ve been on the app long enough to pay taxes on your earnings.
Try reinstalling the app and updating your details
If all these fixes don’t work, it’s possible that you’ve somehow logged out of your account or something is wrong with your login details.
To fix these issues, you’ll need to reinstall the app and update your login details. Before you do this, make sure you’ve tried logging in and out of your account and resetting your password. This will delete your account and log you out, so make sure you’ve saved your login details on a separate device like your computer or a phone. After deleting your account, you’ll need to sign back in with your email and password. Make sure you’re using the email address you used when signing up and that you’ve saved your password in a secure location.
Logging into the DoorDash app can be a bit of a hassle at times, which is why we’ve compiled this helpful article on what to do if your payment is missing or incorrect on the DoorDash app.
There are various fixes for these issues, so make sure you check the dates and times of your orders, confirm that you’re using the correct email address, check to see if there is a delay in receiving your pay and confirm that you’ve met all the requirements for becoming a driver. If none of these fixes work, you can try reinstalling the app and updating your login details.