What to Do If You’re Charged Twice on DoorDash

What to Do If You're Charged Twice on DoorDash

Are you left wondering why Doordash charged your card twice? You’re not alone.Doordash is undeniably one of the most popular food delivery services out there, and getting a double charge can certainly be alarming.

Unfortunately, it does happen occasionally due to various reasons such as an accidental order being placed or technical glitches resulting in unauthorised charges.

In this blog post, we’ll explain exactly what could have caused the double billing error and how you can get a resolution from DoorDash Customer Support if you’ve ever found yourself facing this issue while using their service!

Why You Might Get Charged Twice on DoorDash

DoorDash has quickly become one of the most popular food delivery apps on the market today. However, some users have reported being charged twice for their orders. This can be frustrating and confusing, leaving you wondering why it happened in the first place.

Ordering the Same Thing by Mistake

Mistakes happen to the best of us, and ordering the same thing twice by accident is a common one – especially when using food delivery services like Doordash. These accidental orders can occur for a variety of reasons, such as a bad internet connection or impatience. Say you tap the confirm button twice thinking the process didn’t go through, this could result in double charges.

Unfortunately, these mistakes can lead to multiple extra charges that can be difficult to dispute. In some cases, you may even receive a double order, which can be frustrating and make getting a refund nearly impossible.

Technical Errors

As much as we wish for technology to be flawless, the truth is that technical errors are a common occurrence. This is true even for big names like Doordash. It is not uncommon to experience issues such as double charges when using their app or website to make an order.

However, fret not! It is likely due to a technical glitch, and you can trust Doordash to make it right. What you should do is contact them as soon as possible to report the issue.

Alternatively, you can wait it out as the money may be refunded to your account. Either way, Doordash’s customer service team is sure to assist you promptly.

Unwanted Charges

Unwanted charges on your account can be a major annoyance, especially when you don’t know where they’re coming from. Did you know that some apps have features that allow you to reorder previous orders with just a few clicks?

While this may seem convenient, it could also be the culprit behind those mysterious charges. It’s possible that someone with access to your account could be using this feature without your knowledge or consent.

It’s important to investigate and figure out if someone else has been using your account before taking any action. If you’re certain that the charges are unauthorized, it’s time to take action to protect your account. This might mean changing your password, blocking your credit cards, or securing your email address. Don’t let unwanted charges take you by surprise – stay on top of your accounts to keep your finances safe.

What to Do If You’re Charged Twice on DoorDash

If you’ve ever had the experience of being charged twice on DoorDash, you know it can be frustrating and concerning. But don’t worry, there are steps you can take to ensure you get your money back.

Check if You’ve Been Billed Twice

Before jumping to conclusions and contacting DoorDash, it’s essential to confirm whether it was a genuine double charge or not.

One reason for this occurrence could be a charge or authorization error detected by your bank during transaction processing. In such cases, the bank may reverse the transaction, leading to a temporary double charge.

However, suppose you suspect that the charge is fraudulent, maybe due to hacking or someone accessing your account without authorization. In that case, it’s crucial to act fast and protect your accounts. Always be vigilant about your transactions to avoid such situations in the first place.

Compile Necessary Details

Before contacting customer support, it’s important to gather evidence to support your claim. This may involve taking screenshots of your recent DoorDash orders, highlighting the double charges, and providing your DoorDash email address for further investigation.

Contact DoorDash Customer Support

Have you ever experienced a double charge on DoorDash? Don’t worry, it can be easily resolved by contacting their customer support team.

You have the option to reach out to them through the live chat feature on the app, their email, or their support line.

Once you’ve contacted them, make sure to provide all the necessary information about the double charge and ask for their assistance in resolving the issue.

It’s also important to keep a record of your communication for future reference. If it turns out to be a glitch, they’ll promptly refund the double charge. DoorDash’s customer support team is always ready to help you out whenever you need it.


How do I cancel a double DoorDash order?

DoorDash provides a self-help tool that allows you to cancel orders quickly. However, if the merchant has already confirmed the order, the cancellation option will no longer be available.

To cancel an order, mobile app users can simply select the order from the Orders tab, tap “Help” in the top right-hand corner, and select “Cancel Order” from the Help menu or click on the “Cancel Order” button in the Order Details section. From there, just follow the prompts on the screen, and voila! Your order will be canceled in no time.

Can You get a refund from DoorDash for Double Order?

If you’ve ever found yourself in the frustrating situation of getting a double order from DoorDash, you might be wondering what your options are.

Luckily, you can request a refund from DoorDash customer support, but it’s important to know that not every order is eligible for reimbursement. The company has a number of criteria they use to determine whether or not they’ll issue a refund, and you’ll need to file a claim with customer support to get started.

Whether you’re seeking a full refund or just a partial credit, it’s worth reaching out to DoorDash to see if you’re eligible for reimbursement.

How Long Will My Refund Take?

Depending on when you submitted your refund, the bank you use, and other factors, the wait time could vary. Typically, the average wait time for a DoorDash refund is around 3-5 days. During this time, you may see the status of your reimbursement as “pending”.

While waiting for your refund can be frustrating, it’s important to remember that processing times can differ and to be patient throughout the process.


Accidentally ordering the same thing twice, technical errors, or feeling like you’re getting unexpected charged can all lead to double DoorDash orders.

If this happens, your first course of action should be to check whether or not you’ve been billed twice. After that is confirmed, take note of as much information and details surrounding your order so that you can reference them when inquiring for help.

Finally, contact DoorDash customer support directly and explain the issue – do your best to remain calm and patient while doing so.

Most importantly, keep in mind that yes, you can get a refund if a double order was placed. This process can be confusing and overwhelming but with the right steps and resources available, you’ll be able to resolve the issue efficiently and effectively.

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