What to Do When Grubhub Says Delivered But Not Here

Grubhub Says Delivered But Not Here

Have you ever ordered food on Grubhub and it marked as delivered on the app, but you never actually received your meal? It can be a major frustration and leave your stomach growling. You’re not alone; countless people have had this problem with Grubhub orders.

This problem can be attributed to driver-related, app and technology-related, or customer-related issues, and can be addressed by following appropriate steps and implementing preventative measures for a seamless delivery experience.

Factors Contributing to Missing Deliveries

Missing deliveries are a common issue in the modern age, but there are a few specific factors that can lead to them.

Firstly, driver-related issues such as miscommunication or confusion regarding delivery instructions, delivering items to the wrong address, and package theft or misplaced deliveries can all contribute.

Technological problems like glitches in GPS tracking or incorrect order status updates can also lead to missing deliveries.

Customer-related issues for example misunderstanding notifications or delivery instructions as well as an incorrect address/contact information provided can cause packages not reaching their destinations. It is important that customers ensure that all relevant information is accurate to avoid further complications down the line.

What to Do When Grubhub Says Delivered But Not Here

If you’ve placed an order with Grubhub and the app says that it has been delivered, but you have yet to receive the food, don’t worry.

Contacting the restaurant is your best bet to figure out what went wrong; maybe they gave the driver the wrong bag or sent them to the wrong address. In either case, a quick call should be able to get this issue sorted out quickly, with them possibly retracing their delivery route and bringing you your food.

You also can contact the driver directly and ascertain what might have gone wrong.

Of course, if all else fails, you can reach out to Grubhub’s customer service line at (1)-877-585-1085 and explain your dilemma. The company will probably offer some sort of remedy like waiving the delivery fee or giving you a full refund on your order – so while it may be annoying to not receive that mouthwatering food when it was supposed to arrive, you’ll at least get something for your trouble in return!

How do I dispute for Missing Item on Grubhub?

If you’ve recently placed an order from Grubhub, and a requested item wasn’t included in your delivery, you can dispute for the missing item. To ensure the process is as smooth and efficient as possible, it’s important to provide Grubhub with sufficient information. The Restaurant Care Team is always standing by and ready to help, so feel free to reach out shorty and let them know what happened.

When sending an email, make sure to include details such as each order number, date of order, date of adjustment on order, and reason for dispute. By providing this information, it will be much easier for Grubhub to review your case and offer a quick resolution!

Does Grubhub give you a refund?

Technically, yes.

Grubhub does offer refunds in certain situations as written in their Terms of Use. However, their refund policy isn’t very transparent; they are the ones who decide if the fault lies with them or not and there is no set criteria for deciding that. This means that they ultimately determine if you get a refund or not, which could be considered a conflict of interest.

As written in the Terms of Use, they don’t automatically grant refunds to those who request them without any additional justification needed from the customers, so getting your money back is far from a sure thing.

Tips for customers to minimize delivery discrepancies

Delivery discrepancies can cause serious problems for customers who order goods or services and the companies providing them.

To help reduce, or even eliminate, potential delivery issues, customers should pay close attention to their delivery instructions, verifying the address and contact information they provide is up to date and accurate.

Additionally, tracking the delivery allows customers to remain aware of its progress as well as being available for contact during the delivery window if needed. Taking these steps can go a long way in minimizing any unwanted surprises when it comes to your package’s arrival.


Missing deliveries from Grubhub can be a source of frustration for customers. However, it’s important to remember that these frustrations are often caused by external factors that are beyond Grubhub’s control.

The best way to handle missing deliveries is to contact their customer service team and explain the issue. They can help facilitate refunds or send out a replacement order in case of discrepancies.

Additionally, customers should take proactive steps such as double- checking order information and providing thorough directions to delivery drivers and restaurants in advance.

By following these tips, customers can reduce the likelihood of experiencing any confusion during their Grubhub orders. Ultimately, using Grubhub doesn’t have to be a hassle if you take the right precautions!

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