As with any business, the success of your company is largely dependent on your employees. In this case, that means your drivers. As soon as you post an order with DoorDash, your drivers will be notified. If they don’t accept the order within a certain timeframe, it will go to another driver or back to you.
If this happens often, you may want to take action before the reputation of your business is damaged beyond repair. Read on for advice about how to remedy the situation and keep it from happening again in the future.
Why is There a Waitlist on DoorDash
If your company has a lot of orders, but not enough drivers to pick them up, your company will experience a waitlist. This is when drivers are unable to accept all of the orders being sent to them through DoorDash. This can happen for many reasons, such as drivers looking for specific types of orders or drivers avoiding certain areas.
When drivers are selective about the orders they choose to pick up, it can lead to customers waiting longer for their food, which can lead to negative reviews. If a driver is only willing to pick up orders from restaurants nearby and a customer orders from a nearby restaurant, but the driver doesn’t want to make the extra trip, that customer is going to wait longer than they would if the driver were willing to make the extra trip. This wait could lead to the customer leaving a negative review because they’re frustrated with the wait time.
Is There a Quick Way to Get Off the Doordash Waitlist
There’s no quick way to get off the DoorDash waitlist. The only way is to wait for new orders to come in, and hope that your drivers accept them. You can, however, take action to prevent being added to the waitlist in the first place. If you have a lot of drivers who are selective about which orders they accept, this can lead to a waitlist.
Drivers can be selective in a variety of ways, such as only accepting orders from specific restaurants, only picking up orders from specific areas, or refusing orders during certain times.
If you notice that a large percentage of your drivers are being selective about the orders they accept, consider speaking with them to find out why. There may be something that you can do to encourage more of your drivers to accept orders.
Make the Process of Accepting Orders Easier
If you notice that your drivers are selective about which orders they accept because they’re having trouble with the app, there are some things that you can do to make it easier for them.
First, make sure that your drivers are using the latest version of the DoorDash app. This app includes a host of improvements that make it easier to navigate and accept orders. Make sure that your drivers know how to use the app, and that they know how to troubleshoot any issues that they might run into.
If the app is the problem, you can also consider taking orders through your web presence. This can help you get around some of the issues that the app brings, and give your drivers a simpler way to take orders.
Pay Attention to Why Your Drivers Aren’t Accepting Orders
- If you notice that a certain percentage of your drivers are selective about which orders they accept, it’s important to pay attention to why.
- If a large percentage of your drivers are only accepting orders from a certain restaurant or type of restaurant, this could be a problem, especially if there aren’t many of those restaurants nearby.
- If a large percentage of your drivers are only accepting orders from a specific area, this could be a problem if there aren’t many customers in that area.
- If a large percentage of your drivers are only taking orders during certain times, this could be problematic if there aren’t many customers during those times.
If you notice a trend among your drivers’ selective acceptance of orders, consider speaking with them to find out why. If you notice that a large percentage of your drivers are only accepting orders from customers who have a 5-star rating, this could be a problem. While it’s great that your drivers are looking for high-quality orders, it can lead to longer wait times for customers and lower tips for your drivers.
Offer Incentives for DoorDash Acceptance
If you notice that a large percentage of your drivers are selective about which orders they accept, you may want to consider offering incentives for them to accept more orders. You can offer a small bonus to the drivers who accept the most orders each week, or you can offer incentives on a case-by-case basis. For example, if you know that a driver is selective because they’re having trouble with the app, you can offer a small bonus to encourage them to accept more orders.
If you offer incentives for your drivers to accept more orders, be sure to let them know. This will allow your drivers to understand why they’re receiving the incentives and will help to build a better relationship between the two parties.
Add a Screen-Sharing Feature
If a large percentage of your customers are rating their experience poorly due to long wait times, you may want to consider adding a screen-sharing feature to your app. A screen-sharing feature would allow customers to see exactly where their food is and how long it’s taking for it to get to them. This can help customers feel more comfortable with the wait time and lead to higher tips for your drivers. If you decide to add a screen-sharing feature, be sure to explain it to your customers so they know what to expect. There are a few different ways to do this. You can include the feature in the FAQ section of your app, or you can add a pop-up that explains the feature when the customer places their order.
Track Driver Behavior Over Time
If you notice that a large percentage of your drivers are being selective about which orders they accept, you can keep track of this over time. If a certain percentage of your drivers are always selective about which orders they accept, that’s normal, and nothing to worry about. But if you notice that a certain percentage of your drivers are always being selective about certain types of orders, that’s something that you should investigate. If you’ve offered incentives for drivers to accept more orders and nothing has changed, it might be time to look deeper into the issue. If a large percentage of your drivers are only accepting certain types of orders from certain restaurants, and there aren’t many of those restaurants nearby, you may want to consider offering incentives for additional types of orders.
Drivers are the lifeblood of your business, and if they aren’t accepting orders, it could mean disaster for your company. The first step in fixing the situation is to determine why the drivers aren’t taking orders. From there, you can start taking steps to remedy the situation. Keep in mind that it might take a while to turn the situation around. You don’t want to rush into things and make things worse, so be patient and don’t lose hope.